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Assisting Guests with Autism

Core Course for

Air Crew

(c) 2019 Autism Double-Checked LLC. All rights reserved.

Course Content

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45.1.0 Introduction 3 Topics

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45.1.1 Audio Requirements

45.1.2 About this Course

45.1.3 Learning Objectives

45.2.0 About the customer 5 Topics

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45.2.1 Who is the customer?

45.2.2 Condition-first or person-first

45.2.3 Communicating with the customer

45.2.4 A key question that gets the answers that you need

45.2.5 Challenges that the customer faces

45.3.0 The issues with impact for air travel 7 Topics

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45.3.3 Lighting and climate control

45.3.4 Cabin pressure

45.3.5 Special diets

45.3.6 Waiting times

45.3.7 Change of routine

45.4.0 Guide for flyers and special service 4 Topics

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45.4.1 Flyers asking for help

45.4.2 Meltdowns and stimming

45.4.4 If you get the opportunity

45.5.0 Conclusion 3 Topics | 1 Test of Understanding

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45.5.1 Ready to Assist

45.5.2 Course Contributors

45.5.3 Final Steps

Course for Air Crew – Test of Understanding

45.6.0 Course Evaluation

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